200

This course covers essential skills needed for troubleshooting Microsoft Windows, Apple macOS and Linux OS, implementing cybersecurity strategies. Through lab activities, students learn Windows troubleshooting, malware detection and mitigation. Additionally, the course covers scripting fundamentals and introduces AI concepts, tools, business applications, and ethical considerations. Students will continue to develop the following durable skills to provide excellent customer service - problem-solving, collaboration, reliability, confidence, and social awareness.

The capstone course offers a comprehensive exploration of IT support roles in today's global work environments. The course concludes with real-world technical projects, allowing students to apply their skills to real-world challenges, prepare for success in the professional IT environment, and gain insight into the IT career landscape. Through these learning activities, students will apply the following durable skills to provide excellent customer service - problem-solving, collaboration, reliability, confidence, and social awareness. Students will prepare for the CompTIA A+ certification exam by reviewing exam objectives, practicing with mock exams, and sitting for the official exams.